These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Aires Co., Ltd. ("Company," "we," "us," or "our"), operating the website bulkmat.com ("Website").
By accessing or using our Website, creating an account, or making a purchase, you agree to be bound by these Terms.
If you are accessing or using the Website on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.
You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use this Website and purchase our products.
By using our Website, you represent and warrant that you meet these eligibility requirements.
We offer industrial supplies, safety equipment, and related products including but not limited to:
While we strive to provide accurate product descriptions, specifications, and images, we do not warrant that such information is complete, reliable, current, or error-free.
We reserve the right to correct any errors and update information at any time without prior notice.
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
You may browse our Website without registering, but an account is required to make purchases.
When creating an account, you must provide accurate, current, and complete information.
You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms, at our sole discretion, with permanent ban for serious violations.
All prices are displayed in Thai Baht (THB) unless otherwise specified.
Prices are subject to change without notice. The price at the time of order placement will apply.
We accept the following payment methods:
Payment must be received in full before order processing, unless corporate billing terms have been established.
All payments must be made through legitimate, legal payment methods.
Prices may exclude applicable taxes, duties, or fees. You are responsible for all applicable taxes related to your purchase.
By placing an order, you make an offer to purchase products according to these Terms. All orders are subject to acceptance by us.
Receipt of order confirmation does not constitute acceptance. We reserve the right to accept or decline any order for any reason.
We reserve the right to refuse or cancel orders with pricing errors or other mistakes, even after confirmation has been sent.
Customers are responsible for selecting and arranging shipping through third-party carriers.
We do not provide international shipping services.
Risk of loss and title for products pass to you upon delivery to the carrier.
The third-party carrier is responsible for products during shipping.
We are not responsible for delays or damages caused by shipping carriers.
We offer a 3-5 day return window from delivery date, evaluated on a case-by-case basis.
Certain products may not be eligible for return due to their nature. These will be clearly marked on the product page.
We provide warranties and guarantees for our products as specified in product documentation.
Warranty terms may vary by product.
EXCEPT AS EXPRESSLY PROVIDED, PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
You are responsible for determining the suitability of products for your intended use.
We do not warrant that products will meet your specific requirements.
All content on this Website, including text, graphics, logos, images, and software, is the property of Aires Co., Ltd. or its licensors and is protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Website for legitimate business purposes.
You may not:
You agree not to:
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
We implement reasonable security measures to protect customer information.
All customer information is kept secure and confidential.
We use Google Analytics and similar tools to improve our services.
By using the Website, you consent to such data collection.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You agree to indemnify, defend, and hold harmless Aires Co., Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
Any disputes should first be addressed by contacting us at sales@aires.co.th.
We will attempt to resolve disputes informally.
These Terms are governed by the laws of Thailand without regard to conflict of law principles.
Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts in Bangkok, Thailand.
We reserve the right to modify these Terms at any time.
Changes will be effective upon posting to the Website.
We will notify registered users of material changes via email.
Your continued use of the Website after changes constitutes acceptance of the modified Terms.
These Terms constitute the entire agreement between you and Aires Co., Ltd. regarding the use of the Website.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
You may not assign or transfer your rights under these Terms without our written consent.
We shall not be liable for any failure to perform due to causes beyond our reasonable control, including but not limited to:
For questions about these Terms and Conditions, please contact us at:
Aires Co., Ltd.
Email: sales@aires.co.th
Phone: +66 (0) 2 077 7869
Line Official Account: aires9
BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Quick Overview:
3-5 day return window from delivery date
All returns evaluated on a case-by-case basis
Original condition required for most returns
Evidence required for defective products
Refunds processed to original payment method
You have 3-5 days from the delivery date to initiate a return request. Returns requested after this period may not be accepted.
Most products can be returned if they meet our conditions. However, the following categories have special considerations:
| Product Category | Return Eligibility | Special Conditions |
|---|---|---|
| Safety Equipment (unused) | Returnable | Must be unopened, tags attached |
| Bulk Hardware | Returnable | Original packaging required |
| Chemicals & Adhesives | Non-returnable | Due to safety regulations |
| Custom/Special Orders | Non-returnable | Unless defective |
| Opened PPE Items | Non-returnable | For hygiene reasons |
For a return to be accepted, products must be:
We accept returns for the following reasons:
Follow these steps to initiate a return:
1Contact Us Within 3-5 Days
Email us at sales@aires.co.th with your order number and reason for return.
2Provide Required Information
Include the following in your email:
3Wait for Return Authorization
We will review your request within 1-2 business days and provide:
4Ship the Product Back
Arrange shipping through your chosen carrier
Include RAN with the package
Use appropriate packaging to prevent damage
Keep shipping receipt for tracking
5Inspection and Processing
Once we receive your return, we will inspect it within 2-3 business days and notify you of the approval or rejection.
️ Important: Do not send products back without receiving a Return Authorization Number (RAN). Unauthorized returns may be refused or delayed.
If you receive a defective product:
Evidence Required:
| Stage | Timeline |
|---|---|
| Return approval | 1-2 business days |
| Product inspection after receipt | 2-3 business days |
| Refund processing | 3-5 business days |
| Bank/card reflection | 5-10 business days* |
*Depends on your bank or payment provider
Refunds will be issued to the original payment method only
Credit card: Credited to the same card
Bank transfer: Transferred to the original account
Corporate billing: Credit note issued
Defective/Wrong products: Full refund including original shipping (if paid)
Change of mind: Product cost minus any restocking fee (15-20%)
Return shipping costs: Customer responsibility unless product was defective/wrong
We do not offer direct exchanges. If you need a different product:
Since customers arrange their own shipping:
Note: Once products are handed to your chosen carrier, shipping damage claims should be filed with the carrier. We will assist with documentation as needed.
The following items cannot be returned:
A restocking fee may apply for:
For corporate accounts with established billing:
If you disagree with our return decision:
For all return requests and inquiries:
Aires Co., Ltd. (Bulkmat.com)
Email: sales@aires.co.th
Phone: +66 (0) 2 077 7869
Line Official: aires9
Business Hours:
Monday - Friday: 8:30 AM - 5:30 PM (Bangkok Time)
Saturday - Sunday: Closed
We value your business and strive to make returns as simple as possible while maintaining fairness for all parties.